Below FAQ are some common concerns of our clients before purchasing from Shajbox.
If you have other questions, please just send it to support@shajbox.com.
- All
- Sales
- Technical
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 12-24 hours!
Sales
You can update your shipping address or phone number in the "My Orders" section before your order is dispatched.
You will see an edit icon on the order details page.
Note: Once the order is shipped, changes cannot be made.
If your order isn’t visible after a successful payment, please wait for 10 minutes and check again.
If the issue persists, contact our support team.
If your order isn’t visible after a successful payment, please wait for 10 minutes and check again.
If the issue persists, contact our support team.
If delivery fails, you can reach us via:
Help Center
Email: support@shajbox.com
Contact Number: 01907555507
Before shipping: Go to the "My Orders" section and cancel your order directly.
After shipping: Do not accept the delivery.
Once the product is returned, your refund will be processed within 24-48 hours.
Returns are accepted under the following conditions:
- Damaged or defective products
- Wrong products delivered
- Missing items in the shipment
Note: Requests must be made within 3 days of delivery.
Products must be unused, with original packaging and labels intact.
Technical
We accept:
Local options: bKash, Nagad, Rocket
Online payment: Credit/Debit cards, Bank Transfers
Yes, we use industry-standard encryption to ensure all your transactions are safe and secure.
If you encounter payment issues, try the following:
Check if your card or payment method has sufficient funds.
Ensure your internet connection is stable.
Contact your payment provider or reach out to our support team.
Yes, you can place an order as a guest.
However, creating an account allows you to track orders, save addresses, and enjoy a personalized experience.